Refund and Returns Policy

At Geonovas, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You may return eligible items within 30 days of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Certain items, such as personal care products, gift cards, or sale items, may not be eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at info@geonovas.xyz with your order number and reason for return.

  2. We will provide you with a return shipping label (if applicable) and instructions on how to send the item back.

  3. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refunds

  • If your return is approved, we will process your refund within 5-10 business days.

  • Refunds will be credited back to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.

  • To request an exchange, contact us at info@geonovas.xyz with proof of the issue (e.g., photos of the defective product).

5. Late or Missing Refunds

  • If you have not received your refund yet, check your bank account again.

  • Then, contact your credit card company, as it may take some time before your refund is officially posted.

  • If you still have not received your refund, please contact us at info@geonovas.xyz.

6. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

By making a purchase on Geonovas, you agree to the terms outlined in this Refund and Returns Policy.